We mailed the wrong DSL modem back to Sonic, so we haven't got our deposit back. Does anyone know where the Pace 5168 modem is?
it looks like this:
https://wiki.sonic.net/wiki/File:Pace5168n.png
someone just told me that we never had that modem. Does that mean that Sonic is mistaken about the hardware we were using?
If you know of a modem like this please tell me where it is, it's worth $150 to sudoroom to get our equipment deposit back.
thank you,
-jake
---------- Forwarded message ----------
Date: Tue, 10 Nov 2015 14:31:22 -0800
From: Sonic.net Tech Support
Subject: Re: [Sonic #3519117] [BILLING] Re: Sonic.net Invoice #7734422
Greetings,
Upon review of your account, the equipment that was returned was not the correct equipment in which we requested. The item in which was returned was a Zyxel modem, which at the time we were selling those to our customers and did not require the return for them.
However the return label that was issued was for a Pace 5168 which was issued for the service in which was on your account.
We are more then happy to return the charge to the account once we receive the correct equipment.
<...>
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