Folks from AORTA - http://aortacollective.org - gave a great talk on conflict resolution at Allied Media Conference this past weekend.  They sent along the template for their Conflict Resolution Profile Worksheet which could be useful for all kinds of organizations/projects dealing w/ conflict.

The idea is that everyone fills out a form listing their communication preferences before engaging in conflict resolution, so everyone has an idea of what works and what doesn't work for each person. If communication preferences clash, hopefully folks can find a way to compromise - adjusting their communication in a way that doesn't escalate things (but if there's a big divide, that's a sign that mediation may be helpful).

--mark B.

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