As someone who has been watching this stuff unfold over the past 2 months, I just want to make a suggestion:
Email Templates.
Now would be a great time to develop a few templates for robot-izing the communication of entreaty for people to participate in a bureaucratic process.
I say "robot-izing" (rather than "automating") because there will still be lots of manual involvement; the idea is to take individuality and subjectivity out of the equation -- two variables that have had a lot to do with the friction-ful way in which these documents have been developed.
--Naomi