[sudo-discuss] [omni-discuss] Internet still down

[Jenny Ryan]

Status update: Garrett from LMI will be coming by at 4pm to take a look.
I'll meet him there.

Jenny

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On Mon, Apr 24, 2017 at 8:57 PM, Marc Juul <juul at labitat.dk> wrote:

> We spent some time troubleshooting today and we had to conclude that the
> problem is not with any of our gear or wiring. Either the new modem is also
> not working or the wiring is messed up outside of Omni (possibly the fault
> of the construction across the street) or the equipment at AT&T / LMI (our
> ISP) is messed up.
>
> This will likely take days to fix so we are trying to arrange for a backup
> internet connection tomorrow. We will likely have some form of internet
> tomorrow evening.
>
> Technical details:
>
> The new modem lit up one of its two DSL connection lights, meaning that
> one of the two phone lines connected. It then lit up its Internet light
> which I believe means that it has an IP layer link to something at the
> other end. Connecting directly to the modem gives an IP via DHCP and I can
> ping the modem, but trying to reach the outside world fails. traceroute
> fails with the statically assigned external IP of the modem (which is
> stored in the modem's flash memory). LMI did not give us the admin password
> to the modem (grrr) and don't have 24/7 support. We attempted a factory
> reset, which reset _something_ since it lost memory of its external IP and
> the Internet light stopped coming on, but did not reset the admin password
> to the factory default (at least as specified in the manual). After an
> attempted factory reset again only one of the DSL lights came on. We then
> went to the box where the phone lines come into our building (in the phat
> beats room) and tied in a new, short, connection directly to the box and
> connected the modem. Again the same behaviour: Only the DSL1 line lit up.
>
> As I write this email I'm realizing that since I didn't disconnect the
> existing phone cables running from the phone-line connection box in the
> phat beats room and to the server room, if that cable has been half-chewed
> over by critters then it might be creating a short which wouldn't be
> remedied by simply adding a new connection on top :/
>
> I'll do another test where I untie the existing connection first. Assuming
> it still fails I will call our ISP tomorrow.
>
> Will from the mesh group should have an unlimited 4G modem waiting for him
> in his PO box which he will lend to Omni after he comes home from work
> tomorrow and we will hook it up so we can have some amount of internet
> until it's all sorted out.
>
> --
> marc/juul
>
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>
>
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