[sudo-discuss] [omni-discuss] Internet still down

[danarauz at gmail.com]

Thank you for taking care of this Jenny and Marc.

Daniel

On Tue, Apr 25, 2017 at 12:31 PM, Jenny Ryan <tunabananas at gmail.com> wrote:

> Status update: Garrett from LMI will be coming by at 4pm to take a look.
> I'll meet him there.
>
> Jenny
>
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> On Mon, Apr 24, 2017 at 8:57 PM, Marc Juul <juul at labitat.dk> wrote:
>
>> We spent some time troubleshooting today and we had to conclude that the
>> problem is not with any of our gear or wiring. Either the new modem is also
>> not working or the wiring is messed up outside of Omni (possibly the fault
>> of the construction across the street) or the equipment at AT&T / LMI (our
>> ISP) is messed up.
>>
>> This will likely take days to fix so we are trying to arrange for a
>> backup internet connection tomorrow. We will likely have some form of
>> internet tomorrow evening.
>>
>> Technical details:
>>
>> The new modem lit up one of its two DSL connection lights, meaning that
>> one of the two phone lines connected. It then lit up its Internet light
>> which I believe means that it has an IP layer link to something at the
>> other end. Connecting directly to the modem gives an IP via DHCP and I can
>> ping the modem, but trying to reach the outside world fails. traceroute
>> fails with the statically assigned external IP of the modem (which is
>> stored in the modem's flash memory). LMI did not give us the admin password
>> to the modem (grrr) and don't have 24/7 support. We attempted a factory
>> reset, which reset _something_ since it lost memory of its external IP and
>> the Internet light stopped coming on, but did not reset the admin password
>> to the factory default (at least as specified in the manual). After an
>> attempted factory reset again only one of the DSL lights came on. We then
>> went to the box where the phone lines come into our building (in the phat
>> beats room) and tied in a new, short, connection directly to the box and
>> connected the modem. Again the same behaviour: Only the DSL1 line lit up.
>>
>> As I write this email I'm realizing that since I didn't disconnect the
>> existing phone cables running from the phone-line connection box in the
>> phat beats room and to the server room, if that cable has been half-chewed
>> over by critters then it might be creating a short which wouldn't be
>> remedied by simply adding a new connection on top :/
>>
>> I'll do another test where I untie the existing connection first.
>> Assuming it still fails I will call our ISP tomorrow.
>>
>> Will from the mesh group should have an unlimited 4G modem waiting for
>> him in his PO box which he will lend to Omni after he comes home from work
>> tomorrow and we will hook it up so we can have some amount of internet
>> until it's all sorted out.
>>
>> --
>> marc/juul
>>
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>>
>>
>
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-- 
Daniel

Signal: 415.336.9143 <https://whispersystems.org/>

WhatsApp: 415.336.9143 <https://www.whatsapp.com/download/>

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