Heads up, the paper clip is for factory reset. On the previous email I confused the ruckus controller with the Cisco switch password reset. Anyway, according to chatGPT these are the steps to change the password without doing a factory reset: “ ------------------------------ Resetting Ruckus ZoneDirector 1100 Admin Password on Linux (No Config Loss) This method resets the admin password without wiping the configuration using the serial console. ------------------------------ What You Need: - USB-to-Serial adapter (if your laptop doesn’t have a serial port) - Console cable (typically DB9 to RJ45 for the ZD1100) - Terminal software (we’ll use screen, preinstalled on most Linux systems) - Access to the ZD1100’s console port ------------------------------ Serial Console Settings: - Baud Rate: 9600 - Data Bits: 8 - Parity: None - Stop Bits: 1 - Flow Control: None ------------------------------ Step-by-Step Instructions: 1. Plug in the USB-to-Serial adapter Open a terminal and run: ls /dev/ttyUSB* You should see something like: /dev/ttyUSB0 If nothing shows up, check dmesg output: dmesg | grep tty Make note of the correct device name. ------------------------------ 2. Connect using screen Start a serial session: screen /dev/ttyUSB0 9600 (Replace /dev/ttyUSB0 with your actual port if different) ------------------------------ 3. Power cycle the ZD1100 - Turn the device off, then on again. - Watch your terminal window closely. When you see: Press any key to interrupt boot... Press any key immediately. ------------------------------ 4. At the boot> prompt Type the following command: set -defaults (This resets login credentials but preserves all configurations) Then type: boot The system will now boot normally. ------------------------------ 5. Log in After boot, you can log in with: - Username: admin - Password: admin Then go into the web UI or CLI and change the password. ------------------------------ Tips: - To exit screen: press Ctrl + A, then \, then confirm with y. - If screen isn’t installed, install it via: sudo apt install screen # Debian/Ubuntu sudo dnf install screen # Fedora/RHEL sudo pacman -S screen # Arch ------------------------------ “ Hope that helps! Daniel On Sat, Apr 12, 2025 at 21:09 danarauz <danarauz(a)gmail.com> wrote: