Re: [sudo-discuss] Waste Mgmt screwup re: recycling/green acct #s

I just found out today, Waste Management are trying to bill Sudo Room (and therefore BAPS) for 2 extra recycling bins and one extra green-waste bin that we don't have. That is, WM thinks we have always had 3x 96gal recycling bins and 2x 64gal green-waste bins in all. Whereas Sudo/BAPS have only ever had 1x 96gal recycling, and 1x 64gal green waste bin (* technically our green bin is also 96gal, but since WM apparently didn't actually have any 64gal-sized bins, they just give us the 96gal and charge us for 64gal.) So far as I can tell, what happened is: WM assigned an additional, second recycling+green waste account to Sudo, that is not ours. This additional secondary bill is past due ~4 mo to the tune of ~$500. This bogus bill was not visible to us online, and I only found out about it today after getting hit up by WM's collection department on the phone, whereupon I asked them to email me copies of the invoices. After looking the bogus bill over, today at around 12noon, I called WM back and wrangled with the billing dept phone rep "Christopher", who generated a *Case ID # 2377511* for the accounting department to "review" this screw-up. Although it's not hard to see the error, as it is a second bill for twice as many recycling bins at the same address for the same time period. Therefore, before interfacing with WM, please take note of the following information: Sudo room's CORRECT recycling and green waste account # (paid in full through Nov): *699-0009853-2216-3* (<-- right) This other INCORRECT recycling/green account, misattributed to Sudo: 065-4415376-2216-5 (<-- wrong) SUDO/BAPS'ERS: DO NOT EVER PAY THIS ACCOUNT. Attached are the two different recycling+greenwaste invoices for the month of October - one labelled *correct* (and paid), and one labelled *incorrect* (unpaid). If you talk to WM, please refer to these. I know these aren't the latest bills, but it's simpler to discuss them with WM without referring past due amounts. For the record, Sudo has a separately-billed WM account just for the *garbage*, which is: 065-4415386-2216-4. The garbage account has thus far not been confused, just the recycling/green. Best, David