10 Nov
2015
10 Nov
'15
8:52 p.m.
We mailed the wrong DSL modem back to Sonic, so we haven't got our deposit
back. Does anyone know where the Pace 5168 modem is?
it looks like this:
https://wiki.sonic.net/wiki/File:Pace5168n.png
someone just told me that we never had that modem. Does that mean that
Sonic is mistaken about the hardware we were using?
If you know of a modem like this please tell me where it is, it's worth
$150 to sudoroom to get our equipment deposit back.
thank you,
-jake
---------- Forwarded message ----------
Date: Tue, 10 Nov 2015 14:31:22 -0800
From: Sonic.net Tech Support
Subject: Re: [Sonic #3519117] [BILLING] Re: Sonic.net Invoice #7734422
Greetings,
Upon review of your account, the equipment that was returned was not the
correct equipment in which we requested. The item in which was returned
was a Zyxel modem, which at the time we were selling those to our
customers and did not require the return for them.
However the return label that was issued was for a Pace 5168 which was
issued for the service in which was on your account.
We are more then happy to return the charge to the account once we receive
the correct equipment.
<...>
10 Nov
10 Nov
10:29 p.m.
During the times working in the server area I do not recall seeing any of
those modems.
On Tuesday, November 10, 2015, Jake <jake(a)spaz.org> wrote:
We mailed the wrong DSL modem back to Sonic, so we
haven't got our deposit
back. Does anyone know where the Pace 5168 modem is?
it looks like this:
https://wiki.sonic.net/wiki/File:Pace5168n.png
someone just told me that we never had that modem. Does that mean that
Sonic is mistaken about the hardware we were using?
If you know of a modem like this please tell me where it is, it's worth
$150 to sudoroom to get our equipment deposit back.
thank you,
-jake
---------- Forwarded message ----------
Date: Tue, 10 Nov 2015 14:31:22 -0800
From: Sonic.net Tech Support
Subject: Re: [Sonic #3519117] [BILLING] Re: Sonic.net Invoice #7734422
Greetings,
Upon review of your account, the equipment that was returned was not the
correct equipment in which we requested. The item in which was returned was
a Zyxel modem, which at the time we were selling those to our customers and
did not require the return for them.
However the return label that was issued was for a Pace 5168 which was
issued for the service in which was on your account.
We are more then happy to return the charge to the account once we receive
the correct equipment.
<...>
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https://sudoroom.org/lists/listinfo/sudo-discuss
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11:01 p.m.
For whatever it's worth, here's how it looks to me:
* Y'all were using a Zyxel modem, which Sonic has provided at some times
* There's no alternate theory for where the Zyxel came from besides Sonic
* Sonic has not provided a convincing statement (e.g., a serial number) for
why they think you had a Pace modem
Occam's Razor seems to suggest that Sonic messed up their records. I would
urge the person sending the email to escalate (perhaps to somebody who can
form grammatical structures) to review the issue, and forward that
information to them. Explain that Sudo Room was a long time customer, and
it would be reasonable for them to waive the fee if they cannot provide
more convincing evidence that there ever was a Pace modem.
All that said, I happen to have a similar (not identical) Pace modem that I
don't need. It's a Pace 3801, it's branded AT&T Uverse (not Sonic).
It's a
long shot, but if they will take that as a trade-in, I'd be happy to donate
it to the cause.
-Pete
[[User:Peteforsyth]]
On Tue, Nov 10, 2015 at 10:29 PM, danarauz(a)gmail.com <danarauz(a)gmail.com>
wrote:
During the times working in the server area I do not
recall seeing any of
those modems.
On Tuesday, November 10, 2015, Jake <jake(a)spaz.org> wrote:
We mailed the wrong DSL modem back to Sonic, so
we haven't got our
deposit back. Does anyone know where the Pace 5168 modem is?
it looks like this:
https://wiki.sonic.net/wiki/File:Pace5168n.png
someone just told me that we never had that modem. Does that mean that
Sonic is mistaken about the hardware we were using?
If you know of a modem like this please tell me where it is, it's worth
$150 to sudoroom to get our equipment deposit back.
thank you,
-jake
---------- Forwarded message ----------
Date: Tue, 10 Nov 2015 14:31:22 -0800
From: Sonic.net Tech Support
Subject: Re: [Sonic #3519117] [BILLING] Re: Sonic.net Invoice #7734422
Greetings,
Upon review of your account, the equipment that was returned was not the
correct equipment in which we requested. The item in which was returned was
a Zyxel modem, which at the time we were selling those to our customers and
did not require the return for them.
However the return label that was issued was for a Pace 5168 which was
issued for the service in which was on your account.
We are more then happy to return the charge to the account once we
receive the correct equipment.
<...>
_______________________________________________
sudo-discuss mailing list
sudo-discuss(a)lists.sudoroom.org
https://sudoroom.org/lists/listinfo/sudo-discuss
--
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - -
Help open a people-powered common space in Oakland, California!
https://omnicommons.org/donate
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - -
_______________________________________________
sudo-discuss mailing list
sudo-discuss(a)lists.sudoroom.org
https://sudoroom.org/lists/listinfo/sudo-discuss
3082
days inactive
3082
days old
2 comments
3 participants
participants (3)
-
danarauz＠gmail.com -
Jake -
Pete Forsyth